27 March 2020
I hope you and your families are all well.
As we reach the end of another difficult week I wanted to start by saying another huge, heartfelt thank you to all for the fantastic work you are doing across the country in these incredibly testing times. The challenges surrounding COVID-19 have continued to evolve throughout the course of this week and we have had to continue adapting our approach as guidance from Government and our understanding of it has developed.
During the course of the week we have continued working closely with our clients to ensure that we are able to continue providing our essential services in the safest way possible and I am hugely grateful for all you that have done both collectively and individually to support this.
Looking to the weeks ahead it has become increasingly clear that some of our operations are not going to be able to continue as normal and as a result we have now stopped a number of operations and are going to see a considerable reduction in revenue from next week onwards.
This reduction in revenue requires us to make some incredibly difficult decisions around our cost base as our costs must be reduced in line with our revenue if we are going to navigate our way through the next few months successfully and ensure the business is still here for you once life gets back to normal.
The stopping of work in a some areas means that we are now in a positions where, in certain areas, we must make use of the Governments Coranavirus Job Retention Scheme and furlough a number of our people. It is likely that this will be the case for both operational and central overhead roles.
The term ‘furlough’ is a new one to us all but the scheme the Government has designed is there to help businesses support their people during this unprecedented period and to try and ensure that businesses such as ourselves do not have to make people redundant whilst the nation combats this virus.
We believe that making use of this scheme will ensure that we are in the best position possible to get life back to normal quickly in the coming weeks.
Attached is a document that explains the implications of the steps we are taking in certain areas. Should you have you have any questions about the situation in your area please contact your line manager or the HR team.
We recognise and understand the potential impact making the changes I have outlined above will have on people and the potential detrimental impact it may have on your personal financial situation and are looking at various options to support you and your families during this challenging period.
As a first step we are offering access to an interest free loan of up to £500 for any individual across the group that needs it while they are being furloughed. The loans can be paid back in instalments over 12 months and repayments will only start once you are back to working normally. Should this be something you wish to explore please contact HRadmin@theclancygroup.co.uk
I should be very clear that the above situation is only happening in certain areas and that at the current time the majority of our essential works continue as normal. Should that change we may be forced to follow a similar approach to that outlined above in other areas.
Thank you for all that you continue to do on our collective behalf during these extraordinary times.
26 March 2020
We have compiled two FAQ documents for field workers and general FAQs.
Please see below attached
These working documents will be updated regularly.
24 March 2020
I hope you and your families are safe and well at this incredibly challenging time for you as individuals, the business and the country as a whole.
Following the Prime Minister’s announcement yesterday evening – Monday 23rd March 2020 – I wanted to update you all on the actions we are taking following the advice provided by government to both support the country and also protect the long term future of the business.
As I am sure many of you are aware the Utilities sector, that provides the vast majority of our work, has been identified as an essential service provider. To enable us to support the sector many of our people have been granted key worker status as we work with our clients to ensure people across the country continue to have access to essential utilities. We are hugely grateful for all the hard work and commitment our people across the country are giving at this incredibly difficult time.
In order to understand the impact and approach being taken on each individual contract and the impact it may have on you I would urge you to contact your line manager as the services we provide differ from client to client. As an overarching principle please work on the basis that works are continuing as normal until you are informed otherwise.
Due to the above and the variety of our work mix it is likely that our operations in a number of areas will continue relatively unaffected however we are already seeing the effect COVID-19 is having in a number of areas and it is likely that in the coming days and weeks our revenues are going to be significantly reduced.
This means that in order to protect our collective future we need to act quickly and will need to make some very difficult decisions to reduce our costs as quickly as possible to ensure the businesses survival during these extraordinary times.
I can assure you that none of the decisions we are making are being taken lightly and are all designed to ensure we managed our way through this period of incredible uncertainty successfully.
To support the above the below measures will come in to effect immediately:
Salaries and Bonuses
– Payments relating to March will take place as normal
– We are postponing any pay increases until further notice
– We are exploring the need to impose salary reductions across the business and in advance of this work being completed the Executive Team have already agreed to take significant reductions in salary from 1st April for a period of at least 3 months
– Any bonuses due will be deferred until further notice
– Should there be a material decline in the level of work available we are exploring the possibility of utilising the Governments job retention scheme to support the payment of wages and trying to establish a clear understanding of how this scheme will work
– In certain cases we will also need to consider making some positions redundant
Recruitment and Temporary Workers
– We are suspending all recruitment – any business critical recruitment will require explicit authorisation from the Executive Team
– All business areas are being asked to terminate the engagement of temporary workers or contractors as soon as practically possible – exceptions may be made for business critical appointments subject to approval from the Executive Team
– We are suspending all non-critical training and exploring the possibility of cancelling all other training should current qualifications be allowed to extend
– We will continue to honour pre-booked annual leave that has already been approved and will not accept requests to cancel leave unless it is for business critical reasons – we recognise that this may cause disappointment but we must take this step to avoid the inevitable backlog of annual leave that will otherwise develop
– We recognise that peoples personal circumstances have been significantly impacted by events of the last week, particularly the closure of schools. If you feel that you would benefit from a period of unpaid leave we are encouraging applications through your line manager or HR business partner. We are also encouraging you to use annual leave to support this where appropriate
Thank you for your on-going support in these challenging times.
20 March 2020
First and foremost I wanted to write to thank you for all that you are doing in these uncertain and challenging times.
Clearly the situation we collectively face is unprecedented and will continue to evolve quickly over the coming days and weeks.
COVID-19 presents a huge challenge for the whole of the UK and the rest of the world. I want to assure you all that as a business Clancy are taking all necessary steps to respond effectively to the situation we face, support the safety and wellbeing of our employees and ensure we are all aligned to the measures recommended by the UK Government and Public Health England as we continue to provide essential services across the country.
In support of this we have followed all advice provided to date and those of us who are able to work from home are being encouraged and supported to do so. We are however an operational organisation and for many of us it is simply not possible to fulfil our roles from home. For those of us who’s jobs require us to carry on as normally as possible our first priority is your health and safety, and the attached guide – GUIDANCE 01 – is designed to ensure we give you clarity on how we should work together and operate in a safe and considered way.
The current situation requires us all to behave and think differently and to adapt quickly as the situation continues to evolve. It has been extremely uplifting to see and hear from people across the business during the course of this week and get some insight in to how quickly we have been able to change processes, embrace technology and continue to deliver a fantastic service for our clients and their customers to boot.
I am incredibly proud of all that you are doing and we will continue to ensure that we do all we can to support you.
Finally, I am well aware that we have a number of people across the business who are currently worried about their own health and I wanted to let you know that we are thinking about you constantly.
Please continue to look after yourselves and each other.
17 March 2020
We have all seen yesterday’s announcement by the Prime Minister, which has implications for all of us. We are and will continue to follow government guidance.
We are an integral part of the country’s response to Coronavirus keeping essential water, wastewater and power supplies working, as such we have agreed the following actions.
If you can perform your role from home, you should arrange to do so with your line manager.
If you cannot perform your role from home, you should come into work as normal, unless you meet the NHS guidance for self-isolation or anyone who falls into the following categories:
1 / Anyone aged over 70
2 / Anyone pregnant
3 / Anyone with serious long-term health condition
If you fall into one of these categories, please do not come into work and let your manager know immediately, so we can maintain records.
For those who cannot perform their roles from home we will be making arrangements to reduce the need for gatherings within depots and to increase social distancing.
We are reviewing all working practices over the next 24 to 48 hours to ensure services can be maintained and are working closely with our clients to achieve this. In the meantime please follow Government guidelines for self-isolation should you have any of the known symptoms or live with anyone displaying those symptoms and self-isolate for 14 days.
This is an unsettling time for many and it is imperative we maintain service whilst ensuring we do not expose anyone to risk. If you have any concerns please contact your line manager.
Attached is more detailed guidance. We will keep everyone informed regularly and I would ask you to pass this message on to anyone that does not have access to email.
Thank you for all that you are doing.