Welcome to Clancy Docwra

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Our Vision 2020

In May 2015 we launched our ‘Vision 2020’. We believe that our mission, values and vision statements are the fundamental ingredients that bind our business and keep us focused on delivering an excellent service to our clients.

Our Vision

In May 2015 we launched our ‘Vision 2020’. We believe that our mission, values and vision statements are the fundamental ingredients that bind our business and keep us focused on delivering an excellent service to our clients.

News Stories

Want to know the latest news at The Clancy Group? Read through our news stories to find out what we’ve been up to.

Our People

We are a people based business which values and invests in its staff. Our people are the most important asset we have, and our aim is to provide them with ongoing development for the long term benefit of the business – in keeping with every aspect of our Vision 2020.

Careers

Browse through, or search for, all of the jobs available at The Clancy Group – and find out what makes our workplace ‘a great place to work’.

News

Want to know the latest news at Clancy Docwra? Read through our news stories to find out what we’ve been up to.

Sustainability

‘Sustainability’ means meeting our present needs without compromising future resources – by creating a responsible and profitable business that contributes to a good society. Our company’s principles, and our commitments to being a sustainable business, have been embedded in our corporate Vision, Mission, Policies and Values.

Our Services

We provide a broad range of expertise and serve multiple sectors ranging from the water sector where we have recently secured a £700M order book, to complex civil engineering projects and large frameworks.

Furthermore, we are a leading provider of multi utility services, rail services, energy and more recently renewables, where we are leading two ground-breaking district heating projects that are shaping the way we recycle and distribute energy.

Our Company

The Clancy Group Plc is one of the largest privately owned construction firms in the UK. With almost sixty years’ experience and a workforce of over 2500, we have worked hard to develop a reputation as a well run business that you can trust to deliver value for money, essential services that help keep the UK running.

Customers & Quality

Customers & Quality - Clancy Docwra

Customers & Quality

Value statement

It is important to stress that our policy in this area is not just a ‘Quality Policy’, but is instead a ‘Customer and Quality Policy’. We focus on helping our front-line staff to provide first class customer engagement wherever they operate, and we are also certified to all of the relevant recognised management standards.

Targets and Objectives

Our key target has always been to deliver outstanding customer service. In many cases it is our staff, not our clients’ staff, who have direct contact with the public – and as such, we represent not only our business but theirs as well. So our objective is to always focus 100% on our clients’ customers, and to implement systems and initiatives which support this approach.

Our structured approach to achieving this target was developed as a result of changes in the way that water industry regulator Ofwat operates. Its Service Incentive Mechanism (SIM) means that it now assesses the level of service which a water company provides based on direct feedback from the customer, via a customer experience survey.

Initiatives

One of our key initiatives is the Ambassador Training Programme, which has been rolled out nationally and is accredited by the Institute of Customer Service. This focuses on helping our front-line staff to provide a quality customer service experience, and was jointly developed with our water company customers. This initiative is empowering front-line personnel to handle direct customer enquiries, and to recognise the importance of their role in delivering a quality customer service experience.

All of our quality initiatives are carried out within an environment of continual improvement and innovation, which is fundamental to everything that we do. Not just in terms of technology innovation, but also finding innovative approaches to areas such as training, people management and of course customer service.