In line with our 6S Vision, we strive towards a strong, successful, sustainable and secure workplace – with CR embedded across all levels in our business. This helps to ensure that employees feel highly valued, safe and secure – as was clearly demonstrated by the findings of our most recent Investors in People survey.
We have also significantly improved our HS&E performance, with a 42% reduction in underground service strikes since 2009 and an accident frequency rate which has reduced by 70% since 2006.
The company takes personal development seriously, and we are continually rolling out new initiatives to improve the skills of our employees. One of the key initiatives is our Ambassador Training programme, which has been accredited by the Institute of Customer Service. It focuses on helping our front line staff to provide a quality customer service experience. It was jointly developed with our water company clients and has been rolled out nationally, empowering front line personnel to handle direct customer enquiries and to recognise the importance of their role in CR.