Welcome to Clancy Docwra

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Our Vision 2020

In May 2015 we launched our ‘Vision 2020’. We believe that our mission, values and vision statements are the fundamental ingredients that bind our business and keep us focused on delivering an excellent service to our clients.

Our Vision

In May 2015 we launched our ‘Vision 2020’. We believe that our mission, values and vision statements are the fundamental ingredients that bind our business and keep us focused on delivering an excellent service to our clients.

News Stories

Want to know the latest news at The Clancy Group? Read through our news stories to find out what we’ve been up to.

Our People

We are a people based business which values and invests in its staff. Our people are the most important asset we have, and our aim is to provide them with ongoing development for the long term benefit of the business – in keeping with every aspect of our Vision 2020.

Careers

Browse through, or search for, all of the jobs available at The Clancy Group – and find out what makes our workplace ‘a great place to work’.

News

Want to know the latest news at Clancy Docwra? Read through our news stories to find out what we’ve been up to.

Sustainability

‘Sustainability’ means meeting our present needs without compromising future resources – by creating a responsible and profitable business that contributes to a good society. Our company’s principles, and our commitments to being a sustainable business, have been embedded in our corporate Vision, Mission, Policies and Values.

Our Services

We provide a broad range of expertise and serve multiple sectors ranging from the water sector where we have recently secured a £700M order book, to complex civil engineering projects and large frameworks.

Furthermore, we are a leading provider of multi utility services, rail services, energy and more recently renewables, where we are leading two ground-breaking district heating projects that are shaping the way we recycle and distribute energy.

Our Company

The Clancy Group Plc is one of the largest privately owned construction firms in the UK. With almost sixty years’ experience and a workforce of over 2500, we have worked hard to develop a reputation as a well run business that you can trust to deliver value for money, essential services that help keep the UK running.

 - Clancy Docwra

Customer Liaison Officer

JOB TITLE : Customer Liaison Officer

SALARY:Up to £22000 + Benefits

Location: Falmer, East Sussex, BN1 9PY

 

WHO WE ARE

 

We are a national construction company operating across the Water, Energy, Multi Utility, Rail and Infrastructure Civils sectors and we have a number of opportunities to join our alliance with Anglian Water, specifically within their IMR (Integrated Maintenance & Repair) team.

We are offering the opportunity for a Customer Liaison Officer to join Clancy Docwra, one of the UK’s leading construction companies in the Utilities sector.

The role is based in Falmer near Brighton and requires regular weekly travel to our Chatham office. As part of the Customer Liaison team you will be responsible for investigating and resolving customer queries and complaints relating to work carried out on behalf of our clients in the Utilities industry; as well as providing assistance on planned projects to the Communications Manager.

 

Main Duties and Responsibilities

 

  • Take ownership and manage customer complaints and enquiries through to resolution.
  • Liaise internally between Clancy Docwra area offices and externally with our clients and their customers to answer enquiries received relating to work carried out.
  • Proactively contact customers to ensure their enquiries have been resolved and to monitor the quality of Customer Service provided.
  • Visit customers and sites across the South East where required.
  • Provide local Liaison support for planned schemes across the South East.
  • Accurately update both in-house and client databases.
  • Monitor social media channels and take proactive approach to ensure company and client reputations are enhanced.
  • Travel to Kent is required one day a week, to work from our Chatham office.

Car essential.

This is not an exhaustive list of activities, so it is important that applicants have great organisation skills and are used to working in a fast-paced environment. If you have the required experience please email your CV to recruitment@theglancygroup.co.uk or call 01895 823711 extension: 3182 for more information.

We’re different! We are not quite as big as some of our competitors, but that doesn’t stop us from being a significant national player. We are agile and quick to react and can combine the scale and professionalism of a large company with the speed, responsiveness and personal touch of a family owned and run business.

It’s a powerful mix and one that our clients truly value and they know they can trust us, to give them the best possible quality of service and to treat their challenges as our own.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. If you require any reasonable adjustments to be made in order for you to attend an interview, please do let us know and we will be happy to accommodate.

NO AGENCIES PLEASE