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Clancy takes part in customer service week 2015


Clancy Docwra is taking part in National Customer Service Week 2015. We recognise that the importance of looking after our customers is key towards running a successful business, and we couldn’t be more pleased to be a part of this national campaign. Our target is to focus on both our external and internal customers as we understand the fundamental value of looking after both our clients and our own people. Our 2020 vision and mission are key to ensuring we achieve our goals. Our mission is to ‘Make life better for all our families’ and our vision is, ‘The most trusted provider or essential services that keep the UK running”.

We have been setting different themes throughout Customer Service Week in line with our own customer service commitment. The themes for the selected days are:

Monday: Keeping customers informed – “listen to understand, don’t listen to reply”

Tuesday: Taking ownership – “passing the baton, not the buck”

Wednesday: Parking and driving – “drive safe = home safe”

Thursday: Tidy office & tidy site – “tidy offices & sites are safer”

Friday: Being polite & courteous – “you never get a second chance to make a first impression”

Our team has been undertaking site visits to speak to our customers and staff about their involvement in the week. Here is some of the feedback which we have received.

“I am really impressed by the time taken by South East Water and Clancy Docwra to keep the residents of Knightswood updated. From the excellent service offered by Helen, to the letter and today’s presentation. You have listened to and addressed many of our concerns. I have experience of working within the construction industry… Really impressed.”Resident at Knightswood (site)

“I just wanted to thank you to you and the team for a job well done at Upper Street, Maidstone yesterday. 52 minute interruption for what appeared to have been a challenging burst situation. It sounded like quite a lot of preparation went into ensuring the burst was repaired as quickly as possible which is great to see. Please pass on my thanks to Harry and the rest of the guys for a job well done.”David Witternburn; South East Water

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